Managed services
Global Leader in technological services and pioneers in
proactive customer experience solutions.
Efficient technology functionality
SNUG Managed Services suite ensures that all systems across an enterprise are functioning efficiently with very little or no downtime. AGC’s Managed Services Engagement Framework is based on the ITIL Framework of SNUG Master Managed Services program including the following services.
Enterprise service management
With Avaya IP Office Contact Center, businesses can integrate voice, e-mail, and web chat channels, and proactively manage the entire customer interaction lifecycle. Maximize the value of every interaction by delivering consistent, personalized service.
- IP based unified voice and video communications
- Emergency management
- Video conferencing
- Mobility solutions for production workers / field sales force / marketing
- Wireless communication solutions (Radio or other technologies)
- Channel management (backward and forward supply chain)
- Social media management
- IP surveillance and access control enabling process monitoring and security
- Board room / conference/training room audio-video integration
- Business command centers and process control rooms
Cloud computing services
Strengthen the customer relationship by delivering the right service at the right level, anytime, anywhere through skills-based routing and multichannel capabilities.
The requirements on the WAN side is also high. The application usage during production or other related activities like raw material management or supply chain management are so high that an optimal networking platform to handle the load is a necessity.
SNUG delivers an integrated networking solution combining passive network and active network components. Our ‘discover, design and deploy’ suite of services enables businesses around the world to implement a reliable, powerful, mission-critical, high-bandwidth infrastructure that can support all applications. End-to-end services by deployment of structured cabling solution enables us to provide end-to-end IP infrastructure on which different business applications like Enterprise Resource Planning (ERP) systems or Supply Chain Management (SCM).
Integrated management data center services
Interactive Voice Response (IVR) provides two key functionalities – Customer prioritization based on your business strategies and allows customers to serve themselves. Using these capabilities contact Improve Customer Satisfaction Reduce operational Cost Improve Agent Productivity Omni Channel Customer Experience centers can reduce employee workloads and costs. With these seamlessly integrating self service applications contact centers can increase first contact resolution of customer inquiries.
The requirements on the WAN side is also high. The application usage during production or other related activities like raw material management or supply chain management are so high that an optimal networking platform to handle the load is a necessity.
SNUG delivers an integrated networking solution combining passive network and active network components. Our ‘discover, design and deploy’ suite of services enables businesses around the world to implement a reliable, powerful, mission-critical, high-bandwidth infrastructure that can support all applications. End-to-end services by deployment of structured cabling solution enables us to provide end-to-end IP infrastructure on which different business applications like Enterprise Resource Planning (ERP) systems or Supply Chain Management (SCM).