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IT/ITes

Rule the industry with integrated IT and
communication infrastructure

Expertise

Focus on your organizational goals while we deliver an integrated IT and communication infrastructure with higher efficiencies and effectiveness. Our expertise in the field of technology ensures that we deal with every challenge of the contact center technology deployments with skills.

Networking

With adoption of IT applications, the LAN requirements of IT providers have ballooned over the past few years. Moreover, some applications involving high resolution video sharing and collaboration need a robust network and LAN bandwidth for effective usage by offshore and mobile workers.

Enterprise Applications

AGC provides entire suite of custom and standard enterprise solutions for the various functions of the end clients of ITeS companies as well as for their internal consumption (if applicable).

Unique Solutions

We have got you covered for all your needs related to inbound, outbound, multimedia, social media management, interactive voice and video services, unified reporting, work force management, call recording – compliance, and quality management solutions.

Data Center and Virtualization

Building an efficient and cost effective data center with optimized infrastructure is an important step for IT/ITeS organizations, which are either adopting it or upgrading their infrastructure. AGC provides end-to-end design and implementation services with respect to data centers, where we utilize the latest technologies of virtualization, private cloud or virtual desktop interface in order to ensure that the investments made in the data center yield appropriate results.

Our solutions to keep you growing

Your industry is constantly evolving and so should you. Agility is the key. You need to be agile so that they can modify your offerings for your end-customers in order to meet the ever-challenging requirements.

Communication Solutions featuring

  • IP based unified voice communications
  • Emergency management
  • Video conferencing
  • Public address system
  • IP surveillance and access control
  • Contact centre solutions for technical help desk facilities
  • Conference/training room audio-video integration
  • Digital signage and IP TV

integrated approach ensures that all communication system elements work seamlessly with each other thus providing

  • Enhanced telephony solutions for various verticals
  • Innovative voice and video kiosk solutions
  • CRM, ticketing and custom desktop applications
  • System implementation

Operations Support

  • Application maintenance/enhancements
  • Application/end-user support
  • Electronic submissions/publication support
  • Data analysis/management